Important Notice About Getting Support: 

Please read this section carefully to insure you get the help you need as fast as possible.

business-hoursRegardless of the challenge you may be experiencing, your question is very important to us. Moreover, helping you find the solution and the assistance you need is as important. Support tickets are typically answered within 24 to 48 hours.

Our help desk is open from 9:00AM to 5:00PM Est. Monday thru Friday and we follow the US National Holiday schedule. 

We Follow The U.S. National Holiday Schedule & We are closed for business on the following days:

Martin Luther King, Jr. (3rd Monday in Jan)
Washington’s Birthday (3rd Monday in Feb).
Valentine’s Day (February 14)
Presidents Day (Feb 17th)
Memorial Day (Last Monday in May)
Independence Day (July 4)

Labor Day (1st Monday in Sept)
September 11th (9-11)
Columbus Day (2nd Monday in Oct)
Veterans Day (Nov 11)
Thanksgiving Day (4th Thursday in Nov)
Christmas Break (Dec 23 – Jan 3rd)

The Short Version:
 Glenn Cozzens and/or Lakefront Research LLC cannot be held responsible under any circumstances for damages of any character arising out of the use of this product.

The Longer Version:  I/We (Glenn Cozzens and/or Lakefront Research LLC) are NOT an attorney and though I have made every attempt to ensure the accuracy and reliability of the information provided on this website, the information is provided "as is" without warranty of any kind. Glenn Cozzens and/or Lakefront Research LLC does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this website. The services of a competent attorney should be sought for legal advice.

No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided in this website nor to the suitability or otherwise of the information to your particular circumstances.

We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this website, or from your use of (or failure to use) the information on this site. This website provides links to other websites owned by third parties. The content of such third party sites is not within our control, and we cannot and will not take responsibility for the information or content thereon. Links to such third party sites are not to be taken as an endorsement by us of the third party site, or any products promoted, offered or sold on the third party site, nor that such sites are free from computer viruses or anything else that has destructive properties. We cannot and do not take responsibility for the collection or use of personal data from any third party site. In addition, we will not accept responsibility for the accuracy of third party advertisements.

Please also review our Terms, Disclaimers and Policies (Link at the bottom of the page)

General Questions

Due to the nature of this product, we can't possibly answer everyone's questions about how to do specific things not covered in the course. There are many ways to do things when developing on the web so don't be afraid to re-watch the videos, dig in and try things. Contact support for whatever program or site you are trying to use. This course is meant to get you started and train you enough to take it from here. You will have questions and you will run into glitches, but with the knowledge you build using this course, you should be able to work it out.

Reporting Bugs with the Site
We appreciate you taking the time to use this awesome resource. As with any product launch or new product introduction, there's sure to be a bug or two and we appreciate your help in finding them. When you find a bug, please log a ticket with as much detail as you can at our support desk

To submit Feedback, Testimonial or for Questions/Issues about Billing, Password Resets Account Level Issues, or General Inquiries you can also use our Support Desk Ticket System

Submit Your Ticket Here